Send Control: the club’s communications history and what each person received

• Web dashboard: Communications → Send Control.
• What it includes: sends made from WhatsApp and App, Send Emails and Info Badges notifications, including scheduled and queued ones.
• AI agent: can look up the history to answer your questions.

Review the list

1. Open Communications → Send Control. The counter shows how many sends there are, and the Live label means the list updates by itself.
2. Use the All, With issues, Queued and Scheduled filters, or the “Search a send…” box.
3. Each row shows the Status, the Channels used, Recipients, Reached, Coverage, Failures and the Date.

See the detail of a send

1. Click a send. At the top you will see the verdict, for example “Sent to all 60 recipients” or “Reached X of Y recipients”.
2. Under Delivery health you get the result per channel and link opens.
3. Under Detail by recipient you filter by All, With failures or Not delivered and see, person by person, the result: Delivered, Read, Failed, No app, Scheduled, Queued…
4. If something failed, the Failure diagnosis explains the cause (for example “Doesn’t have the app installed” or “WhatsApp limit reached”) and you can Retry or Retry everything failed.
5. With Message them again you open a new send with the same audience already selected.

Families do not see this screen: they receive the WhatsApp, the email or the app notification. Send Control is how the club checks that the notice reached them.

The history is shared by all sports. If your club has a football Youth Academy, match call-ups are managed in their own module; here you see the general notices to families and students.

Ask Badgie Agentic things like “what did we send last week?” or “how many families received the pool notice?”: it looks up the send history and summarizes it for you. Retries and resends are done from this screen.